Job Description

Inside Claims Representative IUnder close supervision, handles liability and property claims within designated authority. Resolves coverage and/or liability issues in accordance with applicable state insurance laws, regulations, and procedures. Work location: This is a remote, work-from-home position. Candidates located within proximity to ERIE's Raleigh Branch Office are preferred. Schedule: The primary schedule is 8:00 a.m. – 4:30 p.m., Monday through Friday, Eastern Time. Rotating weekday evening and Saturday shifts are required based on business and service-level needs. Schedule is subject to change based on business needs. Licensing: The selected candidate must obtain all required state licensing within 45 days of employment. Remote work requirements: Employees working remotely must have access to internet service with minimum speeds of 50 Mbps download and 10 Mbps upload.Duties and Responsibilities:Investigate and adjudicate claims within designated authority, ensuring compliance with appropriate statutory laws.Verifies coverage, establishes and maintains reserves, secures recorded statements, drafts and processes correspondence, reports and records.Obtains additional information as required to determine liability.Documents claim files and facilitates processing of claims in collaboration with other departments.Assigns outside experts when necessary to assist in investigation and in support of potential recovery.The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished. Regular and predictable attendance is an essential job function.Capabilities:Self-DevelopmentCollaboratesCultivates InnovationInstills TrustDecision QualityValues DiversityNimble LearningCustomer FocusOptimizes Work ProcessesEnsures AccountabilityDetail OrientationInformation Management SkillsJob-Specific KnowledgeQualifications:Minimum Educational and Experience Requirements: High school diploma or GED and two years of related claims handling or customer service experience, or equivalent educational experience required. Bachelor's or Associate's degree preferred.Designations and/or Licenses: Successful completion of Introduction to Insurance (INTRO) and Introduction to Claims (AIC 30) preferred. Obtain appropriate licenses as required by state within 45 days of employment in the role for external applicants and 90 days of employment in the role for internal applicants.Physical Requirements: Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%) Climbing/accessing heights; Rarely Ability to move over 50 lbs using lifting aide equipment; Rarely Driving; Never Lifting/Moving 0-20 lbs; Rarely Lifting/Moving 20-50 lbs; Rarely Pushing/Pulling/moving objects, equipment with wheels; Rarely

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