Security SupervisorThe incumbent in this position is responsible for assisting in the daily activities of the Security Department, on assigned shifts, in accordance with Hard Rock Hotel & Casino Sioux City corporate policy and Iowa Racing and Gaming Commission regulations.Essential duties and responsibilities include:Assisting in directing team members in the security and EVS process.Ensuring Officers and Attendants perform duties properly and efficiently.Following the 37 performance categories of a Security Officer, ensuring that each new Officer successfully meets the skills needed in those performance categories.Assisting the Shift Managers in maintaining thorough training records on Officers in training.Continually evaluating new officers during and after training phases.Safeguarding assets and knowing and performing all Security functions and regular duties of a Security Officer.Establishing teamwork within the department and with other departments.Providing exceptional customer service to all internal and external customers.Patrolling property (casino, hotel, parking lot and golf course) and ensuring the safety of team members and guests.Responding to emergencies as needed.Performing 1st aid, CPR and AED as needed; maintaining certification in these areas.Notifying local police department when backup is necessary.Conducting money transfers, table fills/credits, and drops as assigned.Writing incident reports as assigned.May be required to work overtime.Overseeing day to day operation of EVS and Security Team Members.Perform other related duties as may be assigned.Required skills and abilities include:Basic knowledge of Iowa civil and criminal laws.Knowledge and understanding of electronic, video and alarm functions.Knowledge and understanding of Iowa laws concerning powers of arrest.Valid driver's license with a clean driving record preferred.Education and experience typically acquired through the completion of a high school education, or equivalent, as well as through two years progressive experience in Security operations. Supervisory experience preferred.Physical requirements and working conditions include:Ability to spend majority of shift on the casino floor and hotel property, subject to varying levels of crowds, noise levels, and smoke.Ability to communicate effectively, with guests as well as all levels of Team Members.Ability to read and write legible reports.Ability to observe and direct actions of Team Members and guests.Ability to move around facility and respond to situations in an effective and efficient manner.Ability to identify and quickly respond to potential problems and conflicts and defend self, guests, and Team Members in combative situations.Ability to lift, push and pull drop boxes and money carts, and be able to assist sick or injured guests and Team Members.Exposure to varying weather conditions.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
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