Job Description

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Assists with screening, record keeping, orientation, and training of volunteers under the direction of the Director of Volunteer Services to support the continued growth and maintenance of the Volunteer Services Department.

I. Major Responsibilities:

1. Volunteer Data Management

Verifies applications and health screens, sends reference checks, and submits CORI forms.

Maintains volunteer records in computer systems.

2. Volunteer Orientation and Program Support

Assists with individual and group orientations.

Supports teen volunteer programs and escorts new volunteers to departments.

3. Interviewing and Scheduling

Assists with volunteer interviews and matches volunteers to appropriate roles.

Prioritizes scheduling requests and maintains attention to detail.

4. Volunteer Recognition and Events

Assists with planning and executing volunteer recognition events.

5. Observation/Shadowing Program

Provides forms and tracks paperwork for student observers.

Follows up on incomplete documentation.

II. Position Qualifications:

License/Certification/Education: Required:

1. High School Diploma or equivalent

Preferred:

1. College or Secretarial School

Experience/Skills: Required:

1. Experience working with the public in person and by phone

2. Comfortable speaking in groups and individually

3. Office experience including filing

4. Proficiency in Microsoft Word, Excel, and Outlook

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

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